Returns Policy

Bio-Vet takes special actions in the formulation, packaging and storage of Bio-Vet products to ensure optimal condition when the products reach our customers. Due to conditions beyond the control of Bio-Vet, including shipping and storage conditions once products have left our facility, no returns of Bio-Vet products will be allowed except under the following three situations and with authorization by the Bio-Vet Customer Service Department.

1. Bio-Vet will replace, upon notification within 14 days of product shipment, any product found to have a manufacturing defect, at no cost to the purchaser. a. All defective product must be returned to Bio-Vet, Inc. for replacement.

2. Packages / products damaged during shipping should be documented with the shipping company at time of delivery or refused at delivery. Bio-Vet should be notified immediately in order to arrange replacement product and to facilitate recovery of product from shipping carrier.

3. Any product mis-ordered by purchaser may be returned only with prior approval obtained by contacting Bio-Vet’s Customer Service Department. All of the following conditions shall apply to this type of return. a. Bio-Vet must be notified within 14 days of the date on which product was originally shipped (as appears on packing slip) from Bio-Vet.

 

b. All returned package lot numbers must conform to those on the original packing slip for said product.

 

c. Products must be returned with copies of Return Merchandise Authorization (RMA) forms in the package. RMA forms are obtained from Bio-Vet Customer Service.

 

d. All packages must be received in their original container/packaging and in salable condition at Bio-Vet’s designated return facility.

 

e. Purchaser will be responsible for return shipment including arranging logistics, costs and any claims for shipping damage.

f. When product is received, Bio-Vet staff will inspect and determine if product returned meets conditions 3. (a) – (d) above. Upon meeting conditions 3. (a) - (d) above, an account credit less a 15% restocking fee will be issued to the purchaser’s account with Bio-Vet. This account credit must be used within 12 months or it shall be forfeited. No refunds will be given.

Absolutely no other product returns are accepted.

Bio-Vet Return Policy Updated 01 01 2020